Auto Body / Collision

Roadside Assistance

If your vehicle is equipped with an active OnStar subscription, you can simply press the blue button for Roadside Service. If not, please use the appropriate Roadside Assistance number below for assistance.

• Chevy (800) 243-8872
• Buick (800) 252-1112
• GMC (800) 462-8782
• Cadillac (800) 224-1400

Tips If You have Been In A Collision

1. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and phone number.

2. Choose a reputable collision repair facility for your vehicle. Whether you select a Chevrolet, Buick, GMC, or Cadillac dealer, or a private collision repair facility to fix the damage, make sure you’re comfortable with your choice.

3. Remove any valuables from your vehicle before it’s towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.

4. If possible, call your insurance company from the scene of the accident. They’ll walk you through the information they’ll need. If they ask for a police report, don’t worry. Just call or go to the police department’s headquarters and you can get a copy of the report.

5. You’ll need to gather the following important information from the other driver:

  • Driver’s name, address, and telephone number
  • Driver’s license number
  • Owner name, address, and telephone number
  • Vehicle license plate number
  • Vehicle make, model, and model year
  • Vehicle Identification Number (VIN)
  • Insurance company and policy number
  • General description of the damage to the other vehicle

6. If you have a question about your estimate, don’t be afraid to ask for an explanation. Reputable shops welcome this opportunity. The only way to make sure you get Genuine GM Parts is to ask for them yourself. Ask your insurance agent and collision repair facility representative if your vehicle will be repaired with Genuine GM Parts. If the answer is yes, then you’ll be getting the value, safety, endurance, and peace of mind you expect. If they say imitation parts might be used, you have the right to refuse them. It’s your choice.

Choosing the Right Option to Repair Your Vehicle

You can either choose genuine parts made by the original manufacturer, or you can choose imitations of those parts made by other companies. Not only can these imitations compromise your vehicle’s safety performance in subsequent collisions, they may also diminish your vehicle’s resale value down the road. When you have the damage repaired at your local GM auto body center using only Genuine GM Parts, you get the peace of mind of proper equipment and quality replacement parts. When it comes to collision repair and auto body repair, it just makes good sense to turn to the GM-trained Certified Service experts.

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